I am not based in Delhi-NCR. Can I still order a Product on your website?
Sure, you can!
How long do you take to deliver my Ordered Product?
All orders are processed and dispatched within 4 working days from the date of order placement. Shipment of your Product order can take up to 5 more working days after dispatch.
Do I need to pay extra for shipping?
No. We provide FREE India-wide shipping for all your Product orders. Our ‘doorstep-delivery’ policy allows you to get your Product delivered at any address of your choice.
Do you ship overseas?
Yes, we are currently delivering to 100+ countries worldwide – USA, UK, Middle East, and the Far East, but shipping charges would be extra.
I do not like my Product. Can I return it?
Sorry! We make great efforts to work with you in customizing and printing your Products as per the design, size and other specifications chosen by you. Once your Product has been delivered, you cannot return it. For more details, please read our Return Policy.
Under what conditions can I return my Product?
You may return your Product in case of:
- Damaged or tampered packaging at the time of receipt. Please DO NOT accept your order in such cases and ask the courier executive to take it back. Additionally, please inform us about the situation via email, so that we can take corrective action at the earliest.
- If the Product you receive is incorrect or does not match the specifications (in terms of size and design) provided by you. In this case, you need to:
- Inform our customer care about the discrepancy via email within 24 hours of order receipt.
- Email us a photo-proof of the discrepancy in your order within 24 hours.
- Send us back the order in its original shipping package within 5 working days. Please note that you need to bear the cost of shipping the damaged/incorrect/defective Product back to us.
For more details, please read our Return Policy.
Can I exchange my Product for a new one?
We offer an exchange only if your order is incorrect or defective (does not match your specifications in terms of size or design). In such cases, we will resend a fresh order to you. For more information on order exchange, please read our Return Policy.
My Product color does not seem like what I saw on my computer. Can I return it?
All the photos on our website have been synced to the Apple platform. We encourage our users to view the site/photos on an iPad, iPhone or any other apple device. Please also do note, there may be a very minor discrepancy between an actual paper print and what you see on the monitor of your electronic device. We strive to achieve 100% sync with what is displayed on the site and what you get. Once your Product has been delivered, you cannot return it. For more details, please read our Return Policy.
Will I get a full refund of my money?
DeStudio Product DOES NOT offer refunds on any regular or Custom design Products shipped to its customers. In case of a defective/incorrect item that does not meet the specifications as provided by the client, we are happy to offer an exchange and resend a fresh order. For more details, please read our Refund Policy.
If you have any other questions or queries that are not covered in our FAQs, we would love to answer them. Please Call us +91-999.999.1477 on or send an Email to firstname.lastname@example.org